A bit about ClickToCall
Customers today can be demanding – they decide when, why and how they want to contact you. They may be happy to engage with your business online but, when they want to talk, they expect you to be there in a heartbeat. ClickToCall makes sure you are by enabling web visitors to seamlessly ‘pivot’ from web to phone and speak directly with your contact centre (also allowing them to bypass complex IVR choices and queuing systems).
On top of the ease of getting help when required, it also ensures that the context of their web visit can be passed to the agent taking the call, equipping them with the detail they need to fast-track the enquiry and prevent the need to start again or repeat yourself. This gives a 21st century, joined-up impression that cannot fail to impress.
The web is not the only place people might need to reach out from – you can easily pivot to voice from SMS messaging, chat, or other channels. Wherever you think voice is an appropriate escalation option, utilising callback offers effortless service for customers and high-quality interactions for your business, leading to: